Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 1, 2026 Effective date: January 1, 2026

Welcome to prop4all. This Privacy Policy explains how prop4all ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the "Platform"). By using our Platform, you consent to the practices described in this policy.

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Information Sharing
  4. Cookies and Tracking
  5. Data Security
  6. Data Retention
  7. Your Rights
  8. Third-Party Links
  9. Children's Privacy
  10. Changes to This Policy
  11. Contact Us

1. Information We Collect

Personal Information

When you register an account, list a property, or contact us, we may collect the following information:

  • Account Information: Name, email address, phone number, password, and profile photo.
  • Property Information: Property details, photos, location data, pricing, and documents you upload for listings.
  • Payment Information: Transaction details for subscription plans. Note: We do not store your credit/debit card numbers. All payments are processed securely through Razorpay.
  • Communication Data: Messages, enquiries, and support requests you send through our Platform.
  • Verification Data: Government-issued ID copies for promoter/builder verification (if applicable).

Automatically Collected Information

  • Device Information: Browser type, operating system, device type, screen resolution.
  • Usage Data: Pages viewed, search queries, properties viewed, time spent on pages, click patterns.
  • Location Data: Approximate location based on IP address or, with your permission, precise GPS location for property searches.
  • Cookies: Session cookies and persistent cookies for authentication and analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account on prop4all.
  • To display your property listings and facilitate enquiries from interested buyers.
  • To process subscription payments and manage your plan.
  • To send you property alerts, notifications, and relevant updates.
  • To improve our Platform, services, and user experience through analytics.
  • To provide customer support and respond to your queries.
  • To prevent fraud, abuse, and unauthorized access to our Platform.
  • To comply with legal obligations under Indian law.

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • With Other Users: Your public profile information and property listings are visible to other Platform users. Contact details are shared only when you choose to make an enquiry or respond to one.
  • Service Providers: We share data with trusted third-party service providers who help us operate the Platform (e.g., hosting, email services, payment processing through Razorpay, analytics).
  • Legal Requirements: We may disclose information when required by law, court order, or government authority under applicable Indian laws.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for the Platform to function (authentication, session management).
  • Analytics Cookies: Help us understand how users interact with our Platform to improve it.
  • Preference Cookies: Remember your settings and preferences (e.g., recently viewed properties, search filters).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/SSL) and at rest.
  • Secure password hashing using industry-standard algorithms.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Compliance with PCI-DSS standards for payment processing (through Razorpay).

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Property listing data may be retained in anonymized form for analytical purposes.

7. Your Rights

Under applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Access: Request a copy of your personal data held by us.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Withdrawal of Consent: Withdraw your consent for data processing at any time.
  • Grievance Redressal: File a complaint with our Grievance Officer or the Data Protection Board of India.

To exercise any of these rights, please contact us at privacy@prop4all.com.

8. Third-Party Links

Our Platform may contain links to third-party websites or services (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

prop4all is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Platform or sending you an email. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: privacy@prop4all.com
  • Phone: +91 44 1234 5678
  • Address: prop4all, No. 123, Anna Salai, Teynampet, Chennai, Tamil Nadu 600018
  • Grievance Officer: You may contact our Grievance Officer at grievance@prop4all.com for any complaints regarding data processing.